FAQ
Use this text to share information about your product or shipping policies.
How can I order products?
If you are already a customer visit our B2B or contact us to get a new account.
How often should I service my suspension?
Regular maintenance of your products will increase its performance and lifespan. It is recommended that your fork, shock or seat post receive a Full Factory Service every 125hrs or yearly - which ever comes first*
Suspension product will require more frequent servicing the harder they are worked. For those who ride lift-accessed DH, Park, or Extreme Freeride or in extremely wet/muddy or dry/dusty environmental conditions where trail debris is sprayed onto the fork or shock while on the trail, or e-mtb's, FOX encourages riders to perform maintenance earlier than recommended above as needed.
Is there an advantage to getting my fork serviced by FOX?
In-house FOX technicians are the only factory trained and authorized FOX suspension technicians in North America. Moreover, all services include a full teardown and rebuild - ensuring that no seal or component is left unchecked.
Do I need to ship my fork in? What if I'm local?
Currently, we have service centers located in the Greater Vancouver area (Canada), Woking, Surrey (UK), Asheville, NC & Sparks, NV (Reno Area). For customers living in these areas, you're more than welcome to drop off and pick-up your fork. If you live outside the area, or you don't want to deal with local drop-off/pick-up, then you can ship your product in.
Where can I find a proper sized box for shipping?
Forks come in different sizes based on chassis and travel. We use a 36x10x6" to accommodate all fork sizes. 10x6x6" for all shocks and 24x6x6" for all dropper posts. Alternatively, you can ship your suspension in any box that fits your suspension parts that you feel comfortable shipping.
How do I remove my fork?
Video
How do I remove my rear shock?
Video
How do I remove my dropper post?
Video
Can I have my local bike shop send in my suspension for me?
While we can't speak for your local bike shop, most shops are usually happy to help. Simply complete your request online then head over to your local bike shop, provide them with the details of your service, and see if they will send it in for you. Alternatively, there's an online portal for your local bike shop to submit the request if you would rather let them take care of it, start to finish.
Do I need shipping insurance?
It's up to you. Most of the time, shipping is not a problem and we recommend checking with your shipping company to see if shipping insurance is included with your shipment choice.
Should I do something special with my fork/shock before sending it?
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